Shipments and returns

Your pack shipment

Packages sent within in the UK are sent via Royal Mail Ist Class recorded. I will provide your tracking number once the parcel has been sent. The Pet Jeweller is not responsible for any damage or loss in the post. 

All tags are wrapped in tissue paper and then presented in recycled natural colour pillow box. These are then sent in a jiffy bag for further protection.

Jewellery is presented in a drawstring pouch before sending in a jiffy bag.

If you are outside the UK, please contact me for shipping prices before you order anything from this website.

Returns

ID Tags

We want you to be delighted with your purchase, but once the tags have been personalised we can only accept returns if the item is faulty, or the text on the back has been incorrectly stamped. Please check your tag the day you receive it. Although we endeavour to get everything perfect first time, mistakes can happen. Unfortunately, we cannot refund for mistakes made during purchase by the customer.

Jewellery

No returns on jewellery unless faulty.